September 2021
I took a look at your account. Talking to an advisor should get this resolved. Resetting your password is part of the process for your case so make sure you do that when you're working with the advisor. A case can be opened here.
September 2021
Hi, I was banned some time ago for no reason, I realised when I logged in after a few years to play again, after not played the game for years. I tried disputing but was unable to load the page for accessing the ban form. I tried to dispute again as my friends started playing again, and I wanted to join them. I still am unable to load the page. I checked my account and downloaded my data to find a lot of login requests from across the globe. Please help, I only play from Singapore and I got banned for no reason. I have since changed my password and added 2fa, so probably other hackers won't be able to log in to my account anymore. I still cannot access the chat support page, so please help with my situation. Thanks!
September 2021
when i want to enter to game i will get banned error but there is no ban history on my account what should i do?
September 2021
Hello it says i am banned and i have no ban history I just spent a ton money on game now i am banned this is bs, and i have no clue what im banned for
September 2021
September 2021
September 2021
i have been banned on my account and irl if it was a perm ban or not but i have a friend who played about a week back and i don’t know if he had said something bad but i have been banned for inappropriate language and i would like to know what language was used and if there is a way to restore or undo my ban for the reasoning of this not being what i would say a “legit” ban knowing that it wasn’t even me
September 2021
September 2021
Hi, i haven't played the game for the past week. I went in match yesterday and everything was good. and kept playing normally.
3rd game i got kicked from the middle of the match saying, The client's game account has been banned: Banned.
I was so confused like wtf? what did i do to get banned!!?!?!
after clicking i got another message saying error code: Snake ?! wtf is even that
I did message and send like 3 appeal requests with all information that needed, but yet no answers have been provided
Infact when i checked the banned history it says nothing about this banned at all, Just an old Chat banned. So basically got banned out of no where
and now i can't even play the game
i have around 2k hours at least in the game and i have spent so much playing it and now got banned randomly?
What the hell :/