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Banned from EA Answers HQ?: "You're not allowed to access this site"?

by dtOddity92
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Banned from EA Answers HQ?: "You're not allowed to access this site"?

★★★ Novice

 

Hello to whomever may be reading this.

 

I tried to access EA Answers HQ this morning to file a post regarding feedback about a connectivity issue I encountered whilst playing Apex Legends.

However when the site loaded up I was greeted with the following statements;

Either

"Unexpected Error Occured"

or

"You're not allowed to access this site" (Screenshot attached for reference)

The page then begin to auto refresh on a loop. I could not click off the page, nor could I attempt to sign in.

 

When attempting to sign in, following the "Think this is a mistake?" prompt, it proves impossible as the page simply continues to refresh without letting me sign in.

In order to post this very question I have had to make a new account.

 

After a few moments searching on google, I came across a post made by another individual experiencing a similar issue and EA had responded that if there was a reason as to why they were banned or received an infraction on their account, they would have received an email stating why.

However I have received no such email.

 

There is also the matter of me not having posted anything to the forum for maybe a month or so and I certainly do not recall posting anything that violates EA's terms and conditions of the site, as I have only ever used the forums here to report issues I have experienced in some of the games I've played in the hopes to see them noticed or fixed.

 

Can anyone tell me why such a thing is happening?

If my account has indeed been denied access to EA Answers HQ, for whatever reason, is it possible to dispute the issue?

If it can be disputed, who should I try to contact in order to look into this issue?

Furthermore if my account has been banned, is it possible to recover it?

 

Any help or advice on the matter would be greatly appreciated.

 

regard, dtOddity92

 

 

Message 1 of 6 (146 Views)

Accepted Solution

Re: Banned from EA Answers HQ?: "You're not allowed to access this site&quo

Community Manager

@dtOddity92 

 

You have not been banned or suspended from AHQ.

 

There are two possibilities, either a short term glitch in the matrix - the post will be visible at a later time

 

...or the post you are trying to view has been removed and will not become visible to you.

 

Thanks.

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Message 2 of 6 (136 Views)

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Re: Banned from EA Answers HQ?: "You're not allowed to access this site&quo

Community Manager

@dtOddity92 

 

You have not been banned or suspended from AHQ.

 

There are two possibilities, either a short term glitch in the matrix - the post will be visible at a later time

 

...or the post you are trying to view has been removed and will not become visible to you.

 

Thanks.

--------------------------------------------------------------------------------------------------
If a post Answers your question please click on Accept as Solution.
Thank players and help them 'Level Up' by giving them XP.
Thank you for sharing your gaming expertise with your fellow players!
Message 2 of 6 (137 Views)

Re: Banned from EA Answers HQ?: "You're not allowed to access this site&quo

★ Pro

Hi @dtOddity92 

 

Indeed in case of ban you are warned by an email and ban time is displayed instead of the forum.

 

 

Have you try to reconnect on other language forum or on your Origin or EA account? 

 

If we have answer to your question please accept solution, if you like a post please granted xp Standard smile.

Message 3 of 6 (135 Views)

Re: Banned from EA Answers HQ?: "You're not allowed to access this site&amp

★★★ Novice

Thank you for your response.

 

However after reading what you have described, I can only disagree.

Both possibilities you have stated seem only to regard the matter of trying to view a post.

There is no specific post I am trying to access, only the website itself. 

When attempting to get into any forum, by going to answers.ea.com, I am met with the problem I have described.

 

I have tried logging out and back in through EA.com, however the problem persists.

Only this newly made account I am using here works for me.

 

So I pose the question again, who should I seek to contact regarding looking into this matter further?

Message 4 of 6 (81 Views)

Re: Banned from EA Answers HQ?: "You're not allowed to access this site&

★★★ Novice
@Moskolonel Thank you for contributing your knowledge on this subject. I have explored all possible routes of tackling this issues I can think of.
I specifically log out of EA.com to try and sign back in (which works), however when I head over to answers.ea.com, the problem I described continues.

However I only encounter the issue with my main account. This one I am using now, evidently isn't an issue.
Granted I could continue using this alternative account, however I would prefer if I could restore my original account to some semblance of functionality.
Message 5 of 6 (79 Views)

Re: Banned from EA Answers HQ?: "You're not allowed to access this site&amp

★ Pro

Hey @dtOddity92 

 

Try to challenge the ban and explain you not receive message about why your ban, if you are not ban they will say you and if it's you will have an answer for why.

 

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

 

If we have answer to your question please accept solution, if you like a post please granted xp Standard smile.

Message 6 of 6 (54 Views)

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