Banned? This is insane!!

[RunTheGauntletJ]

i bought Madden 23 on Saturday and played a few games online Sunday..I get a email today saying my account is now banned for violating ToS? how is this even possible? i do not chat with any opponents, i do not cheat and i finish all my games but have been quit on several times...can a Admin fix this please? i filled out the form but havent heard anything back...i bought this game to play head to head online and i would like a full refund if i cannot play online..Thank You

[EA_Darko · Accepted solution]

You will need to speak to our Terms of Service team in relation to any ban @RunTheGauntletJ 

There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

[EA_Darko · Accepted solution]

You will need to speak to our Terms of Service team in relation to any ban @RunTheGauntletJ 

There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

[RunTheGauntletJ]

does anyone know if this happens because game was purchased through Steam instead of the EA site directly? im just baffled at the ban and cannot even think of a reason for it at all..thank you for your response

[EA_Darko]

Purchasing from Steam alone would not result in a ban @RunTheGauntletJ, you can direct any questions to our TOS team.

Darko 

[RunTheGauntletJ]

account has been reinstated..thank you EA

[EA_Darko]

Good to hear @RunTheGauntletJ.

Darko 

[spaced42]

@RunTheGauntletJ Ea is a * joke anymore I'll never give them another dime