Banned, I play once a month maximum...

[Jean-Paul-Duvet]

I'm a casual gamer, play maybe 2-3 games a month and I logged in to my account being banned in Apex...

I don't use cheat or quit any game.

This sum very bad cheat engine detection you got here

ah yeah if you plan on telling me to read the ToS, you can shove your keyboard up your cause I

Don’t cheat in-game Don’t make false claims Don’t hack other players' accounts Don’t party up with cheaters (unless you match me with them but that's your own fault)
Don't Troll

[Zeelmaekers · Accepted solution]

Hey @Jean-Paul-Duvet!

You should have received an e-mail regarding the ban.

If you think this ban was applied to your account by mistake.
You can reach out to the Terms of Service Team to appeal this ban.

Click here to Contact the ToS Team

You should get a reply within 5 business days.
Keep an eye on your inbox and check also your Spam and Junk folder as sometimes these emails can get routed to those folders.

Unfortunately, we can't assist further with account bans on AHQ.
However, if you have any questions, you can drop them down below.

[DankToliet]

@Jean-Paul-Duvet Well now it looks like you'll play no times a month.

[Zeelmaekers · Accepted solution]

Hey @Jean-Paul-Duvet!

You should have received an e-mail regarding the ban.

If you think this ban was applied to your account by mistake.
You can reach out to the Terms of Service Team to appeal this ban.

Click here to Contact the ToS Team

You should get a reply within 5 business days.
Keep an eye on your inbox and check also your Spam and Junk folder as sometimes these emails can get routed to those folders.

Unfortunately, we can't assist further with account bans on AHQ.
However, if you have any questions, you can drop them down below.

[iBlockHead]

@DankToliet Roasted

OP someone might have used your account and done something that is against there ToS thus leading to a ban.

2FA is always recommended and more so if you spent money on the game and plan on using it daily.

[Jean-Paul-Duvet]

yeah I did contact them, will wait 5 days is quite long

[Jean-Paul-Duvet]

@iBlockHead I don't share the acc and I don't remember receiving an email saying that I got connected from another place, will activate 2fa for safety

[Jean-Paul-Duvet]

@iBlockHead I can't even turn 2fa on they give me an error message saying "you made too many attempts", I guess their security is as weak as their coding level...

[Jean-Paul-Duvet]

anyone to help?

still no reply from customer support been more than 10 days I guess?
Should I mail bomb them?

[DankToliet]

@Jean-Paul-Duvet You should pray for forgiveness.

[MandatoryIDtag]

@Jean-Paul-Duvet  So how this works is basically, you come here complain you've been banned for no reason, you then get the usual  copy/paste response kindly provided by zeelmaekers. Finally you wait for seven months for a reply to your appeal, by which point you've given up on the game.

X.X