Apex Legends account hacked and banned, should I make a new Origin account? [ Edited ]

[Pepsi_Snorter]

I've already sent out a support ticket for my current account, since I stopped playing the game around Season 2, and reinstalled it yesterday to get back into it, and saw that I couldn't join a game since it said I was banned. But I checked my stats, and it said that I played during Season 3, but I didn't even have the game installed.

What I'm really asking about is could I use another email to make a new Origin account/EA Account? Because I recall seeing a post on here awhile back about them using a different email for Apex Legends, but then they must've gotten IP tracked and were banned again.

[EA_Darko · Accepted solution]

You will need to speak to our Terms of Service team @Pepsi_Snorter.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

[EA_Darko · Accepted solution]

You will need to speak to our Terms of Service team @Pepsi_Snorter.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko