Apex EA Verification Email Won’t Send.

by CBBrusseau
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Original Post

Accepted Solution

Apex EA Verification Email Won’t Send.

★★ Novice

I’ve tried multiple times in the last week, everyday and haven’t had an email sent. Made new accounts, new emails, nothing is working. I just want to play the game.

Message 1 of 12 (3,582 Views)

Accepted Solution

Re: Apex EA Verification Email Won’t Send.

Community Manager

Hey @CBBrusseau for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

 

Darko

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Message 4 of 12 (3,501 Views)

All Replies

Re: Apex EA Verification Email Won’t Send.

[ Edited ]
Champion (Retired)

Hi @CBBrusseau

Have you tried adding a secondary email or phone number to your account?
I know it’s not a direct fix but it may help receive verification.

Message 2 of 12 (3,569 Views)

Re: Apex EA Verification Email Won’t Send.

★★ Novice

@CarbonCarl wrote:

Hi @CBBrusseau

Have you tried adding a secondary email or phone number to your account?
I know it’s not a direct fix but it may help receive verification.



@CarbonCarl wrote:

Hi @CBBrusseau

Have you tried adding a secondary email or phone number to your account?
I know it’s not a direct fix but it may help receive verification.


Yeah, I’ve made multiple. I don’t understand what’s going on at all.

Message 3 of 12 (3,543 Views)

Re: Apex EA Verification Email Won’t Send.

Community Manager

Hey @CBBrusseau for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

 

Darko

Darko.png
Message 4 of 12 (3,502 Views)

Re: Apex EA Verification Email Won’t Send.

★★ Novice

I’m on Xbox not PC

Message 5 of 12 (3,456 Views)

Re: Apex EA Verification Email Won’t Send.

★★ Novice

Whenever I go to contact tech support, I can never get through the “Select Contact Option”. I’m about to make an entirely new Microsoft account. Cause this is some mad BS

Message 6 of 12 (3,455 Views)

Re: Apex EA Verification Email Won’t Send.

Community Manager

Hey @CBBrusseau if on Xbox then you can just change PC to Xbox when creating your case.

 

I tested it there and was able to make a case without any issue, can you try a different browser to see if you see the same issue?

Darko 

Darko.png
Message 7 of 12 (3,401 Views)

Re: Apex EA Verification Email Won’t Send.

★★ Novice

Either way it does not work. Have spent a decent amount of money on this account and have no access to it now. Have already made another account. Unless someone can walk me through this, that account is gone. 😂

Message 8 of 12 (3,374 Views)

Re: Apex EA Verification Email Won’t Send.

Community Manager

Hey @CBBrusseau you need to speak with our live support team using the steps posted above, if you have a secondary account you can try to create the account on it to see if you see the same issue.


Darko 

Darko.png
Message 9 of 12 (3,331 Views)

Re: Apex EA Verification Email Won’t Send.

★★ Novice
@EA_Darko Ok talked to them they said you were working on a fix. I have been having issues with this for 6 months and its been going on for 14 years it used to be fine i dont know what happend
Message 10 of 12 (2,827 Views)