Account suspended

[Get_Klappped]

my account was suspended around Apr 2 while i was playing apex legends, they said i was cheating and that is not true. i have filed cases on the help ea help website and no one replies to me, they say my account is being looked into and have been saying that all this month, no one is helping me, i own 3 games and have spent around 100usd. This isnt fair EA, and im so frustrated at waiting on your team to help me, when will i get help?? and then here all i get told is to go ask for help which just loops me and im still at square 1. When will an actual profesional help me? I think if i bought 2 triple A games i deserve to be helped.

[EA_Darko · Accepted solution]

You will need to speak to our Terms of Service team in relation to any ban @Get_Klappped.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

[EA_Darko · Accepted solution]

You will need to speak to our Terms of Service team in relation to any ban @Get_Klappped.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko