Re: Accidentally bought 1000 Apex Coin for the wrong account

by Capt_sneaky
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Accidentally bought 1000 Apex Coin for the wrong account

★★★ Guide

I have been wondering where the h*ck is the 1000 Apex Coin I have bought since yesterday, then just realized that I bought it with a different PC and it was logged in with my another Origin account !

 

Have contact EA Support already but just wondering, if anyone has ever got any repsonses through Email or therir little pop-up window from EA Support ?

 

Well, I hope to hear if anyone had really got the response. And if not, then I would just stop expecting anyone from EA would really willing to help.

 

So, is refund available ? Refund to my MyCard account ?

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Accepted Solution

Re: Accidentally bought 1000 Apex Coin for the wrong account

Champion (Retired)
You've definitely done the right hing in contacting EA support to try and get this sorted.

I've seen quite a few people in the Sims forums get similar situations sorted so hopefully they'll be able to help you here too.

I've only had to email EA once, got a reply in a couple of days, chat i've always gotten straight through to someone.

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Re: Accidentally bought 1000 Apex Coin for the wrong account

★★★★★ Novice

I would recommend going directly to EA support, i would not dispute the transaction or you might be banned 

Message 2 of 20 (1,312 Views)

Re: Accidentally bought 1000 Apex Coin for the wrong account

★★★ Guide

Sorry I cannot understand at all what you are saying

Message 3 of 20 (1,293 Views)

Re: Accidentally bought 1000 Apex Coin for the wrong account

★ Guide
Sorry man:/ you might want to just use the other account
Message 4 of 20 (1,290 Views)

Re: Accidentally bought 1000 Apex Coin for the wrong account

★★★ Guide

Haha, are you sure ?

 

My other account was created way before this real account that I really played Apex that I was already Level 65.

Message 5 of 20 (1,285 Views)

Re: Accidentally bought 1000 Apex Coin for the wrong account

Champion (Retired)
You've definitely done the right hing in contacting EA support to try and get this sorted.

I've seen quite a few people in the Sims forums get similar situations sorted so hopefully they'll be able to help you here too.

I've only had to email EA once, got a reply in a couple of days, chat i've always gotten straight through to someone.
Message 6 of 20 (1,285 Views)

Re: Accidentally bought 1000 Apex Coin for the wrong account

★★★ Guide

Good to hear that you got their email man !

 

I tried both their US site and Taiwan site, the little pop-up window from the US Support site does not seems to be responding.

 

So I tried to email them and hopefully could get their responses.

Message 7 of 20 (1,281 Views)

Re: Accidentally bought 1000 Apex Coin for the wrong account

★★★ Guide

Just curious why have 2 accounts?

Message 8 of 20 (1,247 Views)

Re: Accidentally bought 1000 Apex Coin for the wrong account

★★ Pro

ya, y have 2 accounts?

Message 9 of 20 (1,244 Views)

Re: Accidentally bought 1000 Apex Coin for the wrong account

[ Edited ]
★★★ Guide

Actually I don't really remember when the first account was registered.

 

Anyway, I got 2 PC, one for gaming, one for other stuff.

 

At first I checked out the origin website and registered an account.

 

Then I download Origin APP on the other PC and registered another account.

 

Then I bought 1000 Apex Coin on the non-gaming PC thought this Origin account is the same as the gaming PC account, which it is not !

Message 10 of 20 (1,239 Views)