Re: ALL ORIGINS KEEPS CRASH

by B0kV
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Original Post

ALL ORIGINS KEEPS CRASH

★★★ Novice

Last week i was able to play games without any of them crashing on origin, now out of nowhere after they fixed the after match stats bug in battlefield v. My game randomly started crashing.

This might happen once in few matches or midgame or even when i just joined.

The things i have done is the following: 1. reinstalled the games (dindt work) 2. reinstalled the games a second time (dindt work) 3. clearing the origin cache. 4. reinstalling my drivers.

 

If somebody knows the solution to the crashes please inform me !

Specs : amd ryzen 5 3600, rtx 2060 , 16 gb 3200Mhz Crucial ballistic.

Message 1 of 15 (676 Views)

Re: ALL ORIGINS KEEPS CRASH

Community Manager

Hey @B0kV are you seeing an error message of any kind when this issue occurs?

 

Let's grab a DxDiag so that I can take a look at your system: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

 

Darko

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Message 2 of 15 (655 Views)
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Re: ALL ORIGINS KEEPS CRASH

★★★ Novice

0 errors the game just freezes and then exits to the desktop

Message 3 of 15 (646 Views)

Re: ALL ORIGINS KEEPS CRASH

Community Manager

Hey @B0kV I'm seeing quite a few errors in your DxDiag so the best thing to do is go ahead and run System File Checker tool to repair missing or corrupted system files:https://support.microsoft.com/en-ie/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

 

Let us know how you get on.


Darko

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Message 4 of 15 (628 Views)

Re: ALL ORIGINS KEEPS CRASH

★★★ Novice

doesnt seem to be working Frown.

I even got a blue screen.

Message 5 of 15 (615 Views)

Re: ALL ORIGINS KEEPS CRASH

Community Manager

Are you getting a BSOD when running that tool @B0kV.?


Darko

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Message 6 of 15 (612 Views)

Re: ALL ORIGINS KEEPS CRASH

★★★ Novice

No, i got one after i played apex after i ran that tool

Message 7 of 15 (595 Views)

Re: ALL ORIGINS KEEPS CRASH

[ Edited ]

@B0kV  I'm not sure I can help with all of the issues, but I did want to point out a few things.  Your dxdiag has several errors related to your GPU driver, and since it's the newest version, you'd need to do a clean uninstall and reinstall of the driver.  The BlueScreens (two of them) reference a significant memory error.  You also have several failed Windows updates.

 

However, your C drive is also critically low on storage, which can create a pile of errors all on its own.  Before you do anything else, free up as much space as you can on C.  With a 60 GB drive, that may be difficult, but it's necessary to eliminate a lack of free space as the cause of the errors.  20 GB is a good goal, although a bit less should be okay.  You can move Documents and various other user folders to D easily enough, but in the future, you might want to think about a larger boot drive.

 

https://www.windowscentral.com/how-move-default-user-folders-new-drive-windows-10

 

Next, run a memory test.  The built-in Windows tool is a good place to start.  (This works in Windows 10 as well.)

https://technet.microsoft.com/en-us/library/ff700221.aspx

 

A more thorough test is MemTest86, although you'll need a USB stick you don't mind erasing.  Here's a good guide:

https://www.lifewire.com/memtest86-review-2626145

 

You might also want to take a look at your RAM sticks: clean them and their slots, and make sure they're seated properly when you reinstall them.

 

Given the variety of errors, it's a good idea to run DISM, then sfc again.  Neither of these would cause a BlueScreen, although if either one doesn't run to completion, or sfc returns the message that it found corrupt files and was unable to repair some of them, that could indicate a significant problem.  Otherwise, manually run any pending Windows updates.  Hit Windows key-i, select Updates & Security, and click the button to check for updates.

 

Use Display Driver Uninstaller to cleanly remove and reinstall the GPU driver.  Here's how:

 

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstall...

 

Finally, if you still get errors, disable LightKeeperService, a feature of the MSI Dragon Center.  (Or disable the whole thing.)  It might be nice to use, but it's not necessary for gaming.

 

By the way, be sure to restart your computer after each step.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 8 of 15 (582 Views)

Re: ALL ORIGINS KEEPS CRASH

★★ Novice
@puzzlezaddict same issues pretty much here. just have BF 5 and it crashes to desktop. I dont know if its the amd 5600 xt driver or what but its a fresh build a week old. and recently the crashing issue started, didnt seem to have any issues at first...so im confused but thanks for all that great info. Im also going to check pcie in bios if it is 3 or 4, can be an issue sometimes.
Message 9 of 15 (556 Views)

Re: ALL ORIGINS KEEPS CRASH

★★ Novice
@AntzOfTheSky also, same exact specs as OP but with the rx 5600xt gpu.
Message 10 of 15 (555 Views)
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