10 hour trial wont launch

by xaylaaksu
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10 hour trial wont launch

★★ Novice

my ten hour trial will not launch, so it will stay start trial or play now, and then it willsay 100% complete and then the tab will close nd nothing happens after that. and ive literally tried everything but the only thing is im on bootcamp so i dont know if that makes a diffrerence. please hellpppp 

Message 1 of 12 (314 Views)

Re: 10 hour trial wont launch

Community Manager

Hey @xaylaaksu, with which game and on what platform are you seeing this issue?

 

The more information that we have the better we can help.

 

Darko 

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Message 2 of 12 (303 Views)

Re: 10 hour trial wont launch

★★ Novice

Hi its fifa 21 the trial, and its on origin.

Message 3 of 12 (301 Views)

Re: 10 hour trial wont launch

Community Manager

To start with @xaylaaksu let's grab a DxDiag so that I can take a look at your system: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

 

Darko

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Message 4 of 12 (296 Views)

Re: 10 hour trial wont launch

★★ Novice

okay here it is 

Message 5 of 12 (282 Views)

Re: 10 hour trial wont launch

Community Manager

Hey @xaylaaksu you would need to attach the full DxDiag to the thread.

 
Are you using a Mac to play games?


Darko 

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Message 6 of 12 (279 Views)

Re: 10 hour trial wont launch

★★ Novice

yes i am, but im using bootcamp

Message 7 of 12 (276 Views)

Re: 10 hour trial wont launch

Community Manager

Hey @xaylaaksu, if using third-party software to emulate WIndows in order to play PC games you can run into any number of issues.


If you can share your full DxDiag I'll take a look and see what I can recoemmend.

 

Darko 

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Message 8 of 12 (267 Views)

Re: 10 hour trial wont launch

★★ Novice

hi im sorry could you please tell me how to do that?

Message 9 of 12 (263 Views)

Re: 10 hour trial wont launch

Community Manager

Hey @xaylaaksu, if you follow the steps in the link I shared above you should be able to get the DxDiag. You shared the start of it in your previous post but we would need to see the full one.


Darko

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Message 10 of 12 (257 Views)
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