10 hour trial wont launch

[xaylaaksu]

my ten hour trial will not launch, so it will stay start trial or play now, and then it willsay 100% complete and then the tab will close nd nothing happens after that. and ive literally tried everything but the only thing is im on bootcamp so i dont know if that makes a diffrerence. please hellpppp 

[EA_Darko]

Hey @xaylaaksu, with which game and on what platform are you seeing this issue?

The more information that we have the better we can help.

Darko 

[xaylaaksu]

Hi its fifa 21 the trial, and its on origin.

[EA_Darko]

To start with @xaylaaksu let's grab a DxDiag so that I can take a look at your system: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

Darko

[xaylaaksu]

okay here it is 

[EA_Darko]

Hey @xaylaaksu you would need to attach the full DxDiag to the thread.

 
Are you using a Mac to play games?

Darko 

[xaylaaksu]

yes i am, but im using bootcamp

[EA_Darko]

Hey @xaylaaksu, if using third-party software to emulate WIndows in order to play PC games you can run into any number of issues.

If you can share your full DxDiag I'll take a look and see what I can recoemmend.

Darko 

[xaylaaksu]

hi im sorry could you please tell me how to do that?

[EA_Darko]

Hey @xaylaaksu, if you follow the steps in the link I shared above you should be able to get the DxDiag. You shared the start of it in your previous post but we would need to see the full one.

Darko