sims 4

by Merrydodpop
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Original Post

sims 4

★★ Newbie

My Origin account expired so I made a new one and tried to put in my game code and it said it has already been redeemed which it has but on the expired account. How do i get access to the game?

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Re: sims 4

[ Edited ]
Hero (Retired)

@Merrydodpop
There is no such option that the account will "expire". This is the same like mail addres, You can't say that your mailbox has "expired" and you do not have access to the mails. It is the same case.
What is the problem? Can not you log in to Origin?
The game has a code. You can only use this code once when registering the game on your Origin account. The rule is - one account, one code, one game. The game is always on your account ready to be downloaded even if you have changed your computer.
I don't work for EA

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Re: sims 4

[ Edited ]
★★ Pro

@Merrydodpop

 

You may want to contact EA's customer service to see if they can merge your old account with your new one. To gain access to your games.

 

If you have account details of your old Origin account, then you can ask them to merge your old account with the new account. You will want to contact Support to see if this is possible.

 

Contact EA's Customer Service:

1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Find the affected game - in this case select either Origin or Sims 4
3. Select your platform
4. Select topic and issue.
5. Select a contact option. Please note that available contact options do depend on your country settings, time of day and the topic/issue you choose.

 

More information on merging accounts is in the post linked below:

 

Merge Origin Accounts
https://answers.ea.com/t5/Technical-Issues/How-to-merge-two-origin-accounts/m-p/1489091#M35035

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