March - last edited March
@DolphinSSA Can I please clarify... did you do all of the steps that I mentioned before (see below) and were all of the Mods & CC out of the game when the reoccurrence happened?
Move all of your Mods and CC to your desktop and out of the Sims 4 folder, then clear the cache and run a game repair (see directions below) then see if this fixes the issue. If It fixes the situation you can re-add one at a time to see which one was conflicting with the function/causing the glitch.
To find your Mods/CC: Go to Documents > Electronic Arts > The Sims 4 > Mods
Delete cache: https://sims4.crinrict.com/en/2014/09/delete-cache-files/
Repair the game: Open Origin, click 'Game Library' then right-click Sims 4 > Repair Game.
Before trying other things or seeing if it could be a bug I would like to make sure that these steps had been done and all Mods/CC were out of the game then the incident occurred. Those factors help a lot in the troubleshooting process. Also, in this case was the patient able to leave and survive without the treatment? Thank you!
March - last edited March
No, the second time it happened I had not made any change in my game, it was still with custom contents and mods.
I did everything you suggested (removed the CC and mods, cleaned the cache folder and deleted the cache file, and repaired the game) then I played that household again, but during the work time at the hospital that combination didn't happen again. I'll try again when a sim needs to cure patients to get promoted. If the situation happens again I'll post the results here.
@DolphinSSA I'm sorry, but I am not sure if I am following completely. When you say 'the second time it happened', do you mean the most recent time it happened? So to clarify - do you have any Mods or CC of any kind in the game currently - or more specifically, during the time that it happened most recently (which we are currently referring to)?
@SheriGR Yes, the second time is the most recent occurrence. Yes my game had CC and mods when the second time happened.
Could you please copy the Mods folder from your 'The Sims 4' file to your desktop (for future reference) then delete the mods folder and localthumbcache file in your 'The Sims 4' folder and restart the game and so that the game will re-create the folder. Then run a game repair [ Open Origin, click 'Game Library' then right-click Sims 4 > Repair Game ]. After that, please see if the issue has stopped. Once you have confirmed that the issue does not re-appear without any Mods/CC you can re-add Mods/CC (from the folder on your desktop) one at a time to test, but do not re-add the old config file from the old mods folder, as it is possible for it to have become corrupted also.