July 2019
Ok so my sim has red hair as you see in the pic but every hair style and color gives her this black streak that won’t go away she’s the only person this happens to I tried a lot of things like removing my mods, restarting my game nothing helps have this happen to someone before? I’m thinking I’m the only one because no one ask this question before can anyone help.. And suggestions?
July 2019 - last edited July 2019
@shondabae143 Please, even though you have tried removing the Mods before, etc., try doing it again in exactly this manner following every step in the order directed:
Please let us know how it goes.
September 2019
Sorry for responding late but nope nothing still didn’t work for it
September 2019
@shondabae143 Did you try doing all of the steps I mentioned again, even if you had done them (or any of them) before? If did do all of these steps again, could you please go to 'Game Options' at your game's Main Menu and set your Graphics Quality to "Ultra"? Then please save, quit your game, then delete the localthumbnailcache.package file in your 'The Sims 4' folder and restart the game.
Please let us know if the issue persists with this setting in place. Thanks!
SheriGR – I play on Mac, no Mods or CC, & backup daily. I don’t work for EA.
September 2019
I tried the first one you mentioned like 2 times but I will try again and then see if it’s the same results I’ll try the second and let you know what’s going on
September 2019
September 2019 - last edited September 2019
@shondabae143 If the settings is not the issue and the issue persists after trying that, please upload the Sim to the gallery and I can have a look in my game. Just post here the exact name of the household in the gallery, plus include your EA gallery ID. Thanks!
Edit: I have just been made aware of a previous thread that seems like it could be your issue. Please read through the posts there and the accepted solution to see if it works for you. If it does please 'me too' that post. Thanks!! https://answers.ea.com/t5/Technical-Issues-PC/The-Sims-4-CC-Hair-Blonde-Streaks-Bug-FIX/td-p/5069642
September 2019
Do you have laptop mode on? If so; turn it off and relaunch.
September 2019
Go into your EA Sims 4 files & delete all your mods, then check your gaming drives to make sure there's no mod copies, empty your recycle bin, go on Origin, click your Sims 4, select repair.
Once that's done, restart the computer & go into game. Hopefully there won't be any more problems.
September 2019
Actually what you said I think it was the problem I think I had a mod that wasn’t working with my sim and it made her like that I deleted most of the mods that I wasn’t familiar with the creator and that helped my issue thank you so muchh