Accidental Purchase via PayPal

by missharoh
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Original Post

Accidental Purchase via PayPal

[ Edited ]
★★★ Newbie

Hello! I connected a Visa gift card and my credit card into my PayPal and bought multiple Sims expansion packs. I was under the impression that my purchases were being transacted from my gift card, however, about $100 was taken from my credit card without my knowledge. Only recently (last week) I found out that the money was taken from my credit card.

 

These purchases were accidental and were taken from my credit card without my knowledge. Is there any way that I can receive a refund? The purchases were made within 2 weeks and were only utilized for two days. Thank you!

 

Edit:  I have already contacted an EA employee and they have referred me here until further notice. Thanks. 

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Re: Accidental Purchase via PayPal

Champion (Retired)

We can not help with account issues. You need to contact a Game Advisor. https://help.ea.com/en/contact-us/

 

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