2080ti graphics card not recognized?

[BrohemianJoe7]

I just installed the new evga 2080 ti ftw3 graphics card and loaded up the game for the first time.  When I get to the main menu the game is saying my graphics card is not recognized and then gave me some default graphics.  when i went to go change the graphics the game crashes and now it's unplayable. Only happens with the Sims 4, no other games.  any help?

[kreatora]

@BrohemianJoe7
It is new card and it should be needs to be added to the game's video database. Unfortunately, I do not know how to do it. You need a better specialist. Maybe @roberta591 can advise you.

[EA_Barry]

@BrohemianJoe7

Can you try the steps I have posted on this recently here:

https://answers.ea.com/t5/Technical-Issues-PC/Sims-4-1050-ti-help/m-p/7185788#M128100

Thanks.

[roberta591]

@BrohemianJoe7   Adding a video chip to Sims 4 only requires you edit the GraphicsCard.sgr file. As there already is a 2080 entry your card may be newer and have a different devise id. The name also has to match. This information can be found when you run dxdiag. You can change the existing line but I prefer to add a new line. The file is a text file and can be edited with notepad.

[BrohemianJoe7]

Is there a link on the steps to add a chip?