Hello Madden Franchise Community,
We wanted to provide you with an update and next steps around your Online Franchise, CFM Leagues and FOTF saves from 12/28.
From the Developers: On Wednesday 12/28 around 2:45 pm EST, Players trying to access the Franchise server were given an error that leagues were unavailable. The issue persisted until 12:45 am EST on Thursday 12/29. Unfortunately, if you logged into Franchise leagues during this time, your data was affected due to a data storage issue that resulted in Franchise files being corrupted.
Note: Players and leagues who did not log in during that window, your leagues were not impacted and are currently safe to log into and play.
First off, we are sorry that this happened. We know how important your franchises are to you and we are actively working on a fix to restore some files via a backup as soon as possible. However, not all affected leagues can be restored. The team is currently projecting around 40% of leagues to be recovered. We will communicate an updated timeline next week around the potential restoration of save files from a backup.
If you logged in during the above window, we encourage you to start a new franchise as the mode is up and running. Stay tuned to @MaddenNFLDirect for updates around Franchise restoration.
