"Sorry we can't find your serial key number. Try again?" [ Edited ]

[ScorcherWasTaken]

I'm currently unable to set up a Security Key. Downloaded the App on Google Play, set up everything fine and the site doesn't recognize my serial - even if on the phone, the serial was recognized and is already generating Security Keys. The following error appears everytime I try to put one of the security keys on this page in order to finish the process.

I'm doing this because I've bought a new phone and I already removed the Security Key App from my old phone.

[proxos666 · Accepted solution]

@ScorcherWasTaken 

Ensure the time on the device is correct , maybe try using google auth instead of the swtor app see if that works better ( you dont need to use the swtor app itself ) https://answers.ea.com/t5/Troubleshooting-Guides-Info/INFO-SWTOR-Security-Key-Issues/td-p/4833445/ju...

[proxos666 · Accepted solution]

@ScorcherWasTaken 

Ensure the time on the device is correct , maybe try using google auth instead of the swtor app see if that works better ( you dont need to use the swtor app itself ) https://answers.ea.com/t5/Troubleshooting-Guides-Info/INFO-SWTOR-Security-Key-Issues/td-p/4833445/ju...