cant subscribed

[Lehone]

Hello, i want to subscribed, but see the next message:
There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance.
I'm changed the password but it didn't help. I tried to make a purchase in Chrome incognito mode and normal mode, but I still get the same error message
 
account name: orange-k

[proxos666]

@Lehone 

Your account has been sent to studio for fixing, they should email when it is fixed

to subscribe for now as a workaround, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted

[silvarassilvaras]

I have the same issue

[proxos666]

@silvarassilvaras 

swtor username ?

[silvarassilvaras]

Silvaras

[proxos666]

@silvarassilvaras 

You need to reset the password on the linked EA account that account has the persona silvaras (not silvarassilvaras your posting with) that EA account uses a hotmail email

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

[silvarassilvaras]

Solved Thankl You

[Lehone]

Hi, my problem still don't solved. and subscription via steam don't work neither(

[proxos666]

@Lehone 

if you have a steam subscription failed , email per the sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/...

edit - when i checked no email has been received yet , be sure it is sent from the swtor email