can't subscribe

by Piratez_7
Reply

Original Post

can't subscribe

★★★ Newbie

There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance.

 

can any one help?

Message 1 of 179 (6,997 Views)

Re: can't subscribe

@Piratez_7 

 

swtor username ? can flag with swtor support for monday for you

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 2 of 179 (6,991 Views)

Re: can't subscribe

★★★ Newbie

SWTOR username = Phoenix-Hawk

Message 3 of 179 (6,987 Views)

Re: can't subscribe

@Piratez_7 

 

have flagged with support for monday 

 

if you know the linked EA account to that swtor account try a password reset initially , can be the swtor email but it doesnt need to be anymore , it can be a previous email used on the swtor account too.

 

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

 

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 4 of 179 (6,982 Views)

Re: can't subscribe

@Piratez_7 

 

Support can see your subscribed, good to see it is resolved for you

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 5 of 179 (6,931 Views)

Re: can't subscribe

★★★ Newbie

Got the same problem, can someone help me please?

Message 6 of 179 (6,893 Views)

Re: can't subscribe

@Yupdidupdidu_23 

 

Swtor username ?

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 7 of 179 (6,879 Views)

Re: can't subscribe

@Yupdidupdidu_23 

 

Support found the swtor account 

 

You need to reset the password on the linked EA account that account has a generated persona gerhardhub314 (not Yupdidupdidu_23 that your posting on) that EA account uses a chello email 

 

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

 

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

 

if you dont have access to that email give DE support a call when the lines open 

 

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 8 of 179 (6,858 Views)

Re: can't subscribe

★★★ Newbie

Thank you very much!

Message 9 of 179 (6,844 Views)

Re: can't subscribe

★★★ Newbie

I have the same issue, I tried to reset both swtor and ea password but warning still pops up. Swtor id is Cyun

Message 10 of 179 (6,660 Views)