can't subscribe to old id want support to add time to new id instead [ Edited ]

[arteriny]

I bought 30 days subscription through steam but my old SWtor id : arteriny has an issue with EA id and don't get sub.

due to my problem in my country I can't use phone to solve the issue and already sent proof through email

can support gives game time to my new Swtor id : arterinys instead?

[proxos666 · Accepted solution]

@arteriny 

To fix the account arteriny 

You need to reset the password on the linked EA account that account has no persona (not arteriny your posting on now) that EA account uses the same email as on your swtor account 

use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

Once that is done email per the steam sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/...

[proxos666 · Accepted solution]

@arteriny 

To fix the account arteriny 

You need to reset the password on the linked EA account that account has no persona (not arteriny your posting on now) that EA account uses the same email as on your swtor account 

use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

Once that is done email per the steam sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/...

[arteriny]

done all that how long till I get subscription?

edited : still no respond after 10 hrs from support

[proxos666]

@arteriny 

support confirmed your email is in the queue for an agent , just need to wait for their reply now