Re: Unable to subscribe

by proxos666
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Unable to subscribe

[ Edited ]
★★★ Newbie

I am unable to subscribe, tried resseting my password for swtor and EA

 

SWTOR username is darthrafus

Message 1 of 16 (618 Views)

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Re: Unable to subscribe

@Raynes83 

 

You will need to call swtor support when the lines are open to fix the account issue 

 

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

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SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 2 of 16 (564 Views)

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Re: Unable to subscribe

@Raynes83 

 

You will need to call swtor support when the lines are open to fix the account issue 

 

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 2 of 16 (565 Views)

Re: Unable to subscribe

★★ Novice

I am having a similar problem where it says "There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance."  What do I do?

Message 3 of 16 (451 Views)

Re: Unable to subscribe

@klef54arud2g 

 

swtor username ?

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 4 of 16 (434 Views)

Re: Unable to subscribe

★★ Novice

Elderscrollsfan

Message 5 of 16 (421 Views)

Re: Unable to subscribe

@klef54arud2g 

 

To fix the account You need to reset the password on the linked EA account that account has no persona (not klef54arud2g your posting on now) that EA account uses the same email as on your swtor account 

 

use the following link (insert the swtor email) to reset the password then login on that EA account 

 

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 6 of 16 (405 Views)

Re: Unable to subscribe

★★ Novice

I have tried what you mentioned to do and it is still saying it.  I don't know if it is the type of computer I am using or what but I am even using incognito mode and it is still not working.  Is there something wrong that I am not doing?

Message 7 of 16 (392 Views)

Re: Unable to subscribe

@klef54arud2g 

 

log into the ea account that uses the same email as your swtor email , set a persona and post here so know for sure your on the right account

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 8 of 16 (389 Views)

Re: Unable to subscribe

★★ Novice

So if I am reading this right you mean use the email where swtor sends emails to correct?

Message 9 of 16 (381 Views)

Re: Unable to subscribe

★★★ Newbie

Okay I have finished things up using my other email.  Do I try again from this point?

Message 10 of 16 (370 Views)
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