Unable to purchase CC or subscription

by kristovv69
Reply

Original Post

Unable to purchase CC or subscription

★★★ Newbie

Hi there, I cannot buy subscription or cartel coins, I keep getting the maintenance screen.

I have reset my EA and SWTOR passwords and tried another browser with no luck

 

Any ideas?

Message 1 of 34 (761 Views)

Re: Unable to purchase CC or subscription

Hero

@kristovv69 

 

What is your Display Name on swtor?  Are both your EA Account and Swtor Account using the same email address?

--------------------------------------------------------------------------------------------------

“PATIENCE YOU MUST HAVE my young padawan”

– Yoda

Server: Satele Shan

Volunteer forum moderator, I do not work for EA / BW.
Message 2 of 34 (738 Views)

Re: Unable to purchase CC or subscription

[ Edited ]
★★★★ Novice

@BelgoradSame problem. DN: Valdorus
EA and SWTOR email same.
I have a Steam game client, so I paid for my subscription there. However, the subscription was never activated in the game! The site bugs like the creator of topic. It does not matter if I try to buy Cartel points or just enter the bonus code. All the time there are errors with the message that the services are not available!
Tried different browsers, tried to change passwords... sense is exactly 0!

Message 3 of 34 (722 Views)

Re: Unable to purchase CC or subscription

@NonStopButtHurt 

 

for the steam purchase follow the sticky at the top of this forum https://answers.ea.com/t5/Technical-Issues/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/firs...

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 4 of 34 (719 Views)

Re: Unable to purchase CC or subscription

★★★★ Novice
@proxos666 Yes, of course, I have already sent you everything, waiting for an answer. Just in case I sent from two mailboxes from different domains. Thank you.
Message 5 of 34 (716 Views)

Re: Unable to purchase CC or subscription

[ Edited ]

@NonStopButtHurt 

 

You need to reset the password on the linked EA account that account persona is valdoniisrus (not NonStopButtHurt) that account uses a gmail email address

 

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword then login on that EA account to fix the swtor account for purchasing

 

use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

 

Let me know when done and can check the account is ok for when they get to the steam purchase 

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 6 of 34 (704 Views)

Re: Unable to purchase CC or subscription

[ Edited ]
★★★★ Novice

Wow. I try this. I do not remember about that accountStandard smile

UPD: Do it. Its help! Tnx alot!

Message 7 of 34 (700 Views)

Re: Unable to purchase CC or subscription

[ Edited ]
★★★ Newbie

@Belgorad 

It's Jakesteelflex and yes, I believe so although is there a way to confirm this?

Message 8 of 34 (693 Views)

Re: Unable to purchase CC or subscription

★★★★ Novice
@proxos666 And how about a subscription that was not activated after purchase in Steam. Waiting for an email reply?
Message 9 of 34 (691 Views)

Re: Unable to purchase CC or subscription

★★★ Newbie

Should I try and buy it via Steam or would that make things worse?

Message 10 of 34 (690 Views)