Two purchases of sub time from Steam not working.

[eafb38a0ef3f32d72661160b143a4165]

Hi there,

My girlfriend tried to gift me sub time for SWTOR last night and it didn't apply, she then gifted me the money on Steam to try myself, which I did and it also has not applied. Since I'm not a subscriber (despite my best efforts) seemingly this is my only way to ask for help without paying international phone costs, which I should not have to do and will not do.

Is there an email I can use or any other way to get this sorted out? I'd like to subscribe to the game, I have subscribed to the game but it's not working. Someone please help.

I'd also like to make it clear again: I cannot afford to call a paid support line in the UK for help, least of all after already having lost money to this whole debacle. 

[proxos666 · Accepted solution]

@eafb38a0ef3f32d72661160b143a4165 

support confirmed your email is in the queue for an agent , just need to wait for their reply now

[proxos666]

@eafb38a0ef3f32d72661160b143a4165 

swtor username ? need that to check the account for issues

also email per the sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/...

[eafb38a0ef3f32d72661160b143a4165]

Thanks for getting back to me =)

swtor username is AldredStormfire

I found the email after I made the post, sent off an email with a screenshot of purchase confirmation from my steam.

[proxos666]

@eafb38a0ef3f32d72661160b143a4165 

Have flagged , response will be in about 12 hrs when support are online for the day 

Just to confirm the sticky is asking for 3 screenshots , or at minimum the steam id and purchase page https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/...

[eafb38a0ef3f32d72661160b143a4165]

Ah, I appear to have messed that up then, I guess I'll provide the additional screenshots whenever they get back to me.

[proxos666]

@eafb38a0ef3f32d72661160b143a4165 

Just email them in 

[eafb38a0ef3f32d72661160b143a4165]

@proxos666 Done, thank you very much for all the help =)

[proxos666 · Accepted solution]

@eafb38a0ef3f32d72661160b143a4165 

support confirmed your email is in the queue for an agent , just need to wait for their reply now

[eafb38a0ef3f32d72661160b143a4165]

@proxos666 Support got back to me and confirmed my sub time has now been added. You've been fantastically helpful throughout this so thank you very much.