There is an issue with your Electronic Arts account

[VenatorSD]

Hello,

Was an active player with subscription years ago, but i encountered the error message "There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved" when i tried to purchase a sub again. Did all the password change in my EA account and SWTOR account, but error persist. Appreciate if a community mod can help raise this issue, since i am not able to submit a ticket without being a subscriber.

account name is: darkjedi_sly

Thank you.

[proxos666 · Accepted solution]

@VenatorSD 

Your account has been sent to studio for fixing ( there is no timeframe ) they will email when fixed

to subscribe for now, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted

[proxos666 · Accepted solution]

@VenatorSD 

Your account has been sent to studio for fixing ( there is no timeframe ) they will email when fixed

to subscribe for now, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted

[OnevibrationPT]

@proxos666 I have the same problem, can you help me? thanks
account name: nunoarruda

[proxos666]

@OnevibrationPT 

it is flagged , response will be in about 7 - 8 hrs when support are online for the day.

[kevinbuscay]

We're having the same issue. We've changed the password for EA and SWTOR. 

kevinbuscay

Thanks!

[proxos666]

@OnevibrationPT 

You need to reset the password on the linked EA account that account has a generated persona (not OnevibrationPT) that EA account uses the same hotmail email as on your swtor account

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

[proxos666]

@kevinbuscay 

Your account has been sent to studio for fixing ( there is no timeframe ) they will email when fixed

to subscribe for now, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted

[1torque]

i am having the same problem 

[proxos666]

@1torque 

edit - if this is regarding the swtor account sandkiwinz

Your account has been sent to studio for fixing ( there is no timeframe ) they will email when fixed

to subscribe for now, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted

[EvanMilksop]

@proxos666 

I am having the same issue with my account. Changed the password to my linked EA account but it did not work.

SWTOR Username- FrozenEel