Re: 'The Launcher is updating. Please wait...'

by proxos666
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'The Launcher is updating. Please wait...'

★★★ Novice

I have recently tried to come back to the game. I haven't played it in about a year. I have installed it using the direct download from the SWTOR website. After installing, I loaded the launcher and it immediately said 'The Launcher is updating. Please wait...'. The login options are greyed out. It's been doing it for about 4 days now. I am not particularly technical, so would appreciate help. I've attached what I think might be useful. Thank you

Message 1 of 21 (595 Views)

Accepted Solution

Re: 'The Launcher is updating. Please wait...'

@RobertCoupland 

 

If a VPN helped then i would say there is a routing issue to your region , this normally means a router table has dropped a line , they do refresh but it could be anywhere between hours to a week in most cases to refresh

 

i better go , if need anything more thoughts/ideas moving forward let me know 

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Message 18 of 21 (749 Views)

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Re: 'The Launcher is updating. Please wait...'

@RobertCoupland 

 

try the launcher repair utility at https://answers.ea.com/t5/General-Discussion-Technical/GUIDE-Launcher-Troubleshooting/m-p/4805820/hi...

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SWTOR Forum Username = OwenBrooks
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Message 2 of 21 (588 Views)

Re: 'The Launcher is updating. Please wait...'

[ Edited ]
★★★ Novice

@proxos666

 

Thanks for replying. The link to the launcher repair utility seems to be broken. I've just tried opening it on two different browsers and got this 'cdn-patch.swtor.com took too long to respond'

Message 3 of 21 (586 Views)

Re: 'The Launcher is updating. Please wait...'

@RobertCoupland 

 

That might be part of your issue , can you try a different internet connection ? have you tried rebooting the router/modem ?

 

 

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SWTOR Forum Username = OwenBrooks
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Message 4 of 21 (579 Views)

Re: 'The Launcher is updating. Please wait...'

★★★ Novice

@proxos666 

 

I have tried on two different internet connections. Yep. 

Message 5 of 21 (577 Views)

Re: 'The Launcher is updating. Please wait...'

@RobertCoupland 

 

then it maybe the antivirus blocking maybe ?

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SWTOR Forum Username = OwenBrooks
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Message 6 of 21 (573 Views)

Re: 'The Launcher is updating. Please wait...'

★★★ Novice

@proxos666 

 

I've checked that, has all the right permissions. I've tried launching with firewall and antivirus turned off, too. 

Message 7 of 21 (565 Views)

Re: 'The Launcher is updating. Please wait...'

@RobertCoupland 

 

What is the AV ? sometimes off doesnt mean off

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SWTOR Forum Username = OwenBrooks
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Message 8 of 21 (560 Views)

Re: 'The Launcher is updating. Please wait...'

★★★ Novice

@proxos666 

 

Just Windows Defender 

Message 9 of 21 (536 Views)

Re: 'The Launcher is updating. Please wait...'

@RobertCoupland 

 

it is very odd , the swtor launcher files are dates 2017 yet the folders are 2021

 

can you download this setup it is on a akamai ever , what happens if you run that over the top ? 

 

https://swtor-a.akamaihd.net/installer/SWTOR_setup.exe

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SWTOR Forum Username = OwenBrooks
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Message 10 of 21 (533 Views)