Subscription problem

[proxos666]

@jasine1984 

Support see no issue with the swtor account Jasine , they also do not see any purchase attempts on that account 

maybe try incognito mode on chrome or delete the browser cache and cookies and see if it persists 

[icehawk1977r]

I got the same problem. Bought 30 days subscription with my visa card. It shows up in history, but the time is NOT added to my account. Please fix!

Account name: lillpitten

[proxos666]

@icehawk1977r 

be sure to email per the sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/...

[icehawk1977r]

I did not pay through steam. I paid directly through swtor.com. 

[proxos666]

@icehawk1977r 

ahh ok is flagged response likely in the next hour

edit: too a look at your screenshot , The open status is why the gametime isnt added , some payment methods for example paysafe can take a long time to close

if that changes to closed and still no gametime be sure to post that here 

irrespective of that it is flagged for support to double check still

[icehawk1977r]

@proxos666 Now it registers as subbed.. wow, never had something take this long for a sub...Oh well, i guess everything is ok now.. Anyway, thanks for the really quick response.

[proxos666]

@icehawk1977r 

glad to hear it is good now 

[Defenderee]

Hey I'm having a similar issue. I bought the subscription through the website and NOT through steam. Yet I play SWTOR on steam. Was this where I messed up? On the website it says I have a subscription but when I open the game through steam it says my account is still preferred.

[proxos666]

@Defenderee 

swtor account / displayname ?

If this is the account  DefendereGG  that account shows as subscribed

[wraxus16]

Hello,

I've just been charged for a further 30 day sub when I cancelled half way though last month. 

Is there anyway this can be refunded?

My Display name is WinterWyvern