Subscription not working ingame been 6 hours

[proxos666]

@Nolan5416 

be sure to email per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/...

[proxos666]

@AntonyBream 

Support said it appears the bank declined the payment, so my guess is the monthly coins were added as normal but payment failed. happens sometimes

[proxos666]

@Nolan5416 

you will need to call swtor support when the phone lines are open to fix an account issue on that swtor account

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

[proxos666]

@pekkan 

you should be all sorted now , if you have an active subscription in steam , best to cancel it to ensure that one doesn't fail again , it can be repurchased after the current gametime is ended

[apopholypsie]

Bought a subscription through Steam last night for  Swtor account IRNurgle under my Steam account ch30s. And still nothing yet this morning. Still acting as preferred. No response from support. Don't know what to do. 

[proxos666]

@apopholypsie 

be sure to email per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/...

[proxos666]

@apopholypsie 

Support said the gametime was added , so that is great to hear

[MGILB]

Having the same issue, Purchased the sub via Steam last night. Sent the email per the recommended directives above, currently awaiting reply. 

If help is possibe?

Username: MarkDGilbert 

[proxos666]

@MGILB 

You will need to call swtor support when the phone lines are open to fix an account issue on that swtor account

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

when i checked , they could not see an email , so have the screenshots handy when you call and ask to upload to a case whilst on the phone

[MGILB]

Will do, thanks for checking. Appreciate it. 

I have the screenshots ready.