Subscription Issues 2021 (not steam purchases) bought from swtor.com [ Edited ]

[proxos666]

@ChangSupremacy 

Support asked if you can call, to check the code and see if it has been redeemed on the right account

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

[Narushiima]

@proxos666 okay, but when i go to my account settings on the swtor site the email that it shows is this current gmail one i use for this account. i still need to get the old one unlinked?

[proxos666]

@Narushiima 

The swtor and linked EA account can now have separate emails and passwords per this link , that linkage cannot be changed 

you can see the linked EA account email if you go to the transaction history page in the swtor account

[Narushiima]

@proxos666

okay, so either way i need to call in to get it fixed? i cant just switch to incognito mode for it to work?

I also tried through Steam, the purchase went through and steam says i have it under the managed dlc, but when i log in i am still preffered

[proxos666]

@Narushiima 

If you dont have access to the hotmail email on the EA account sakotah then you can call swtor support to update the email on that EA account

as to the steam purchase  email the screenshots (from the swtor email) in per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/...

when you call support, you can make sure they have the email from you, otherwise ask to upload the screenshots to a ticket whilst your on the phone

The EA account password reset , needs to be sorted to add gametime to that swtor account

[Narushiima]

@proxos666

okay, thank you for the help!

I'll wait until the lines are open and get the linked email changed. do i need any additional information to provide them to prove its my account?

[proxos666]

@Narushiima 

English Lines open in about 2 hrs , when you call they will verify you as the account holder what they ask will be based on info on your account just so they know it is you

[Narushiima]

@proxos666

sweet alright. thank you for all the help

[SalmonGrenades]

Username: SalmonGrenades
I had recently played the game a few months ago under a subscription through the website, playing through steam. I just reinstalled the game, and launched the game to see ive been transferred to a preferred account. I checked swtor.com, and i see my recurring subscription is still in effect. I tried to change to a 60 subscription, but i have not seen a change in game.

[proxos666]

@SalmonGrenades 

You should be all good now , issue has been resolved