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Subscription Issues - 2020 (non steam)

by proxos666
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Original Post

Re: Subscription Issues - 2020 (non steam)

★★★ Newbie

My username is whistlewish. I tried repeatedly to buy a subscription but kept getting an error message. It finally went through when I did the 29.99 one time payment for 2 months. The money was removed from my account, but I got no confirmation email and it still says preferred status.

Message 2041 of 2,076 (170 Views)
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Re: Subscription Issues - 2020 (non steam)

@mad0tter 

 

Support are refunding that purchase , so that will process back once it closes in their system

 

You need to reset the password on the linked EA account that account has the persona l0rad (not Mad0tter) that account uses the same email as on your swtor account

 

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword ( using the swtor email ) then login on that EA account to fix the swtor account for purchasing

 

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

 

Once that account has had a password reset you can repurchase and it will work as intended

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 2042 of 2,076 (146 Views)

Re: Subscription Issues - 2020 (non steam)

@4eyes_4eyes 

 

Your account should be subscribed now, they have also added 28 days back to your account

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 2043 of 2,076 (172 Views)

Re: Subscription Issues - 2020 (non steam)

@GhostWolfXIII 

 

Support said your account is subscribed ok ? is that the case ?

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 2044 of 2,076 (171 Views)
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Re: Subscription Issues - 2020 (non steam)

@R1k0Ch37 

 

You need to reset the password on the linked EA account that account has the persona dmr1k0ch3t (not R1k0ch37) that account uses a aim.com email

 

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword then login on that EA account to fix the swtor account for purchasing

 

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 2045 of 2,076 (169 Views)

Re: Subscription Issues - 2020 (non steam)


@BillyNoM8z wrote:

not sure on names so ill repost.. login name Darejbr toons name Lav'a


There is no swtor account display name as Darejbr , what is the swtor account name ?>

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 2046 of 2,076 (168 Views)

Re: Subscription Issues - 2020 (non steam)

@The_Virus87 

 

Your account should be ok now ?

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 2047 of 2,076 (167 Views)
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Re: Subscription Issues - 2020 (non steam)

@Brendon103 

 

Support said it appears you fixed it, so that is good to hear

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 2048 of 2,076 (162 Views)
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Re: Subscription Issues - 2020 (non steam)

@Righdon 

 

Support said you called in yesterday , and is all good now, so that is good to hear

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 2049 of 2,076 (161 Views)
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Re: Subscription Issues - 2020 (non steam)

★★ Novice

 

sorry the name is Darenjbr

Message 2050 of 2,076 (158 Views)
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