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Re: Subscription Issues - 2020 (non steam)

by proxos666
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Original Post

Re: Subscription Issues - 2020 (non steam)

@salindril 

 

You need to reset the password on the linked EA account that account has no persona (not salindril) that account uses a joh. dk email but it is not the same as on swtor.

 

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

 

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

 

If you have trouble working out the account , give swtor support a call when the lines come up 

 

https://answers.ea.com/t5/Troubleshooting-Guides-Info/INFO-Getting-Help-and-Board-Guidlines/td-p/480...

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SWTOR Forum Username = OwenBrooks
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Message 2071 of 2,076 (323 Views)

Re: Subscription Issues - 2020 (non steam)

★★★ Newbie

Same issue on account Jerooen. Sub taken twice from official website and steam still prefered status....

Message 2072 of 2,076 (306 Views)
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Re: Subscription Issues - 2020 (non steam)

@Jerooen 

 

You need to reset the password on the linked EA account that account has the persona impresssme (not jerooen) that EA account uses a hotmail email

 

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

 

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

 

Support have refunded the 60 day swtor purchase as to the 30 day steam purchase can you send in uncropped screenshots as detailed in the sticky https://answers.ea.com/t5/Technical-Issues/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/firs...

 

once that EA account is sorted purchasing on swtor will work as intended, and needs to be done before the steam time can be added.

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 2073 of 2,076 (378 Views)

Re: Subscription Issues - 2020 (non steam)

[ Edited ]
★★★ Newbie

@proxos666 

 

Sadly that persona is linked to an email adress that got hacked. I tried to contact customer support UK through calling but they said they are unable to help me change the email adress.

Does this mean the account is lost forever and I wont be able to ever access it anymore?

 

UPDATE: Managed to fix it i actually did forget the email. I logged in on ImpressMe and changed the password? Anything else now that I need to do?

 

Regards

Thanks for helping

Message 2074 of 2,076 (371 Views)
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Re: Subscription Issues - 2020 (non steam)

@Jerooen 

 

That should be it , use incognito mode on chrome if you still see the maint screen

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 2075 of 2,076 (353 Views)
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Re: Subscription Issues - 2020 (non steam)

This thread is now closed please post in https://answers.ea.com/t5/Technical-Issues/Subscription-Issues-2021-not-steam-purchases-bought-from-...

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 2076 of 2,076 (1,856 Views)
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