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Re: Subscription Issues - 2020 (non steam)

by chromehound618
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Original Post

Re: Subscription Issues - 2020 (non steam)

@Airmad 

 

Support said you got sorted yesterday , glad to hear.

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Message 2051 of 2,076 (162 Views)
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Re: Subscription Issues - 2020 (non steam)

@jrkenney12 

 

Your swtor account is good now, support said you fixed it with resetting the password on that ea account

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SWTOR Forum Username = OwenBrooks
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Message 2052 of 2,076 (162 Views)

Re: Subscription Issues - 2020 (non steam)

@Mast3rChi3f2003 

 

Support said your account is good now , and have purchased coins ok , if subscribing is still an issue try using incognito mode on chrome 

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SWTOR Forum Username = OwenBrooks
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Message 2053 of 2,076 (216 Views)

Re: Subscription Issues - 2020 (non steam)

@BillyNoM8z 

 

Support have refunded that purchase, they also said your account is no longer disabled so if you purchase now it will work as intended

____________________________________________________________


SWTOR Forum Username = OwenBrooks
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Message 2054 of 2,076 (215 Views)

Re: Subscription Issues - 2020 (non steam)

@Taikouchi 

 

It appears the linked EA account has been deactivated , to fix purchasing on that swtor account the linked ea account has to be restored

 

i presume you know the EA account that has been deactivated 

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 2055 of 2,076 (213 Views)

Re: Subscription Issues - 2020 (non steam)

@Tidus2142 

 

 

You need to reset the password on the linked EA account that account has the persona briareos2142 (not Tidus2142) that account uses a hotmail email address

 

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

 

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 2056 of 2,076 (211 Views)

Re: Subscription Issues - 2020 (non steam)

@madamada89 

 

have you sent the screenshots per the sticky ? https://answers.ea.com/t5/Technical-Issues/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/firs...

 

support cannot see anything from you at this point

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 2057 of 2,076 (207 Views)

Re: Subscription Issues - 2020 (non steam)

★★ Novice

Thank you for the help. 

Message 2058 of 2,076 (185 Views)

Re: Subscription Issues - 2020 (non steam)

★★★ Newbie

Hi my SWTOR username is chromemast

 

I've tried adding the one time subscription to my swtor account which seems to have been submitted to my bank account but nothing is processing for the swtor website, still shows that I'm not a sub.

 

Any help would be much appreciated

Message 2059 of 2,076 (171 Views)
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Re: Subscription Issues - 2020 (non steam)

@chromehound618 

 

Support have queued that purchase for refund

 

They also said your account is active now so if you repurchase it will work as intended

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 2060 of 2,076 (162 Views)
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