Subscription Issues - 2020 (non steam) [ Edited ]

[proxos666]

This post is for subscription issues , where the website says your subscribed but in-game doesn't

Please provide your swtor username when posting.

[proxos666 · Accepted solution]

This thread is now closed please post in https://answers.ea.com/t5/Technical-Issues/Subscription-Issues-2021-not-steam-purchases-bought-from-...

[numynuss]

my username is zuckerberge, and I order the one time purchase and $20 worth of cartel coins, the emails have came through and I have seen my receipts but my game says I am free to play, yet the website says I have 59 days of subscription left,

[ExiledRival]

Hey there! I'd suggest exiting out of the game and relaunching and see if that works. I hope this helps!

[athenaprime]

I have restarted my game and I'm experiencing the same thing. 

[Uchiha_mke]

Same here i reinstalled the game last night and still hasnt been updated 

[Uchiha_mke]

 hey there i purchased a montly subscription  yesterday (19/03/2020) and i have had confirmation of purchase but unfortunally the game it self is still saying im a preferred player and not a subscriber, i have uninstalled and reintstalled the game hoping that would help, but nothing has changed

My Username is Uchiha_Mike

i Hope this can be resolved soon thank you 

[proxos666]

@numynuss 

Yours should be sorted now, if logged in you need to relog

[RealymanLP]

Hey @Uchiha_mke 

It should now be fixed for you.

[Uchiha_mke]

Thank you its Working perfectly thank you so much 

[greg180898]

Hi, I subscribed one hour ago. Says 29 days left, but in game, I’m not subscribed Name is: Gregouninet