Subscription Cancel did not work (PayPal)

by MineWarz
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Subscription Cancel did not work (PayPal)

★★★ Newbie

A month ago I decided to subscribe for only a month. Thus last Sunday, I cancelled my monthly subscription for SWTOR.

So this morning, I was surprised to see that my subscription was renewed for this month.

Perhaps it had something to do with PayPal not removing the payment method after cancelling my subscription? Or maybe I am mistaken and I did not complete the cancellation last Sunday.

To be certain this did not happen again, I cancelled my subscription again today and also removed the payment method from PayPal just to be sure.

Would it be possible to check whether my subscription was indeed cancelled for some time? If so, is it possible to get a refund for this second month?

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Re: Subscription Cancel did not work (PayPal)

@MineWarz 

 

you are best calling swtor support, they can also arrange the refund once proof of ownership is established for the account

 

https://answers.ea.com/t5/Troubleshooting-Guides-Info/INFO-Getting-Help-and-Board-Guidlines/td-p/480...

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