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Sub issues, payment error

by RespawnedJesus
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Original Post

Sub issues, payment error

★★ Novice

Hello,

 

Yesterday morning I purchaes a 60 day sub on swtor.com on my account.

 

In the end of the purchase process it gave an error, yet money was transferred from my account.

 

In my purchase history I see the invoice and the status of the Sub is ' Open'  

 

Ingame I am still marked as a preferred status member instead of Subscriber.

 

I hope this can be fixed soon as my holiday is running out Standard smile

 

Account name: ClydeLZ

 

If you need any further information please ask me.

Message 1 of 7 (548 Views)

Re: Sub issues, payment error

★★★ Newbie
@RespawnedJesus I have this problem too.
Account Name: GaionParagon
Message 2 of 7 (511 Views)

Re: Sub issues, payment error

@RespawnedJesus 

 

Just wait for the payment to close , game time should add eventually

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 3 of 7 (461 Views)

Re: Sub issues, payment error

@LoWiNsToN 

 

Support see your subbed , all ok now ?

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 4 of 7 (459 Views)

Re: Sub issues, payment error

★★ Novice

I see the payment is closed right now.

 

But I am still preferred status in  game.

 

How long does this usually take?

 

It's been 3 days already, thats ridiculous in this day and age.

Message 5 of 7 (405 Views)

Re: Sub issues, payment error

★★ Novice
@proxos666 I think i'd just like my money back at this point, 3 days is just un acceptable for me in this day and age, where can I request a refund without having to make a phonecall?

Thanks for the help nonetheless.
Message 6 of 7 (391 Views)

Re: Sub issues, payment error

@RespawnedJesus 

 

The game time should be on the account now ?

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 7 of 7 (371 Views)
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