Steam subscription not workung

by SounddShift
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Original Post

Steam subscription not workung

★★★ Newbie

Hi! I have subbed on 2 july through steam and i still havent received my subscriber status ingane. Send a mail last saturday but no response yet

 

name: davevoogd

Message 1 of 9 (313 Views)

Re: Steam subscription not workung

@SounddShift 

 

Resend the email from the email address you have attached on the swtor account , and will check it arrives in about 8 hrs when support are online here for the day

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 2 of 9 (304 Views)

Re: Steam subscription not workung

★★★ Newbie

Done Standard smile send a new one

Message 3 of 9 (270 Views)

Re: Steam subscription not workung

@SounddShift 

 

To fix the account for future purchases, You need to reset the password on the linked EA account that account  uses the same email as on your swtor account 

 

use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing

 

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

 

when i checked was still no email will check on options , let me know when the above is done

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 4 of 9 (254 Views)

Re: Steam subscription not workung

★★★ Newbie

The above is done, also i checked mail and i send to the right email and with my swtor e-mail account so its weird that there still is no new mail

 

screenshot below of the send emails

Message 5 of 9 (244 Views)

Re: Steam subscription not workung

@SounddShift 

 

Ok go to help.ea.com and login on the top right of that page using the EA account you just reset the password for , so not the SounddShift account 

 

once logged in go to https://help.ea.com/en/my-cases/  you will find case#  115819194

 

upload the screenshots to that case and let me know when done

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 6 of 9 (233 Views)

Re: Steam subscription not workung

Done Standard smile 

Message 7 of 9 (216 Views)

Re: Steam subscription not workung

Replied with the one account my swtor accohnt is connected to, thats why another user

Message 8 of 9 (213 Views)

Re: Steam subscription not workung

@f089603dc228971dd4267fb96a399942 @SounddShift 

 

You should be good now , gametime has been added , if you have a subscription in steam , be sure to cancel it in the steam account , it can be repurchased on steam when the current gametime ends

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 9 of 9 (201 Views)