Re: Steam subscription not working.

by EA_Kat
Reply

Original Post

Re: Steam subscription not working.

★★★★ Novice

@proxos666

 

Thank you but I have enough of this situation, I will call support again and they will say the same. I called twice and they said twice that they can't fix my account and now I have to call back again and say they can fix it because someone on the forum says so.

Message 1221 of 2,670 (441 Views)

Re: Steam subscription not working.

@Welorepl43 

 

should have an official response here for you shortly

____________________________________________________________


SWTOR Forum Username = OwenBrooks
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Message 1222 of 2,670 (430 Views)

Re: Steam subscription not working.

EA SWTOR Team

@Welorepl43 

I am so sorry you're having so much trouble with this. 

I can confirm what @proxos666  said is correct and your account is very much fixable and we should get you your game time as well added to it. Sadly, I am not able to do that from my side, but I have left a note on your account and the next person you get should see that and be able to help you out. Feel free to point that out when you are on the phone as well and they will have to check for it Standard smile

 

~Kat

Message 1223 of 2,670 (429 Views)

Re: Steam subscription not working.

★★★★ Novice

@EA_Kat

 

Thank you for the answer, can you write what I should say exactly when I call the support because I do not speak English fluently.

Message 1224 of 2,670 (401 Views)

Re: Steam subscription not working.

EA SWTOR Team

@Welorepl43 

I am not sure about an exact script, but after you have given your account name and verified it, you can say something along the lines of "Please have a look at the account notes of my account. It should state there on how you can help me." 

 

~Kat

Message 1225 of 2,670 (397 Views)

Re: Steam subscription not working.

[ Edited ]
★★★★ Novice

@EA_Kat

 

if I understand, the notes are on my old account, not on the new account that support told me to create

Message 1226 of 2,670 (390 Views)

Re: Steam subscription not working.

@Welorepl43 

 

correct on your old account , there is no need for a new account

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 1227 of 2,670 (370 Views)

Re: Steam subscription not working.

@Welorepl43 

 

Believe you are all sorted now ... finally , great news

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 1228 of 2,670 (333 Views)

Re: Steam subscription not working.

★★★★ Novice

@proxos666

 

Thank you, this is a great relief, yesterday I sent an email with screenshots to support, do you know if they received it?

Message 1229 of 2,670 (307 Views)

Re: Steam subscription not working.

[ Edited ]

@Welorepl43 

 

edit - support said you have the gametime now

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 1230 of 2,670 (614 Views)