Steam subscription isnt working

[proxos666]

@I-Spax-I 

your account is flagged to be checked for issues and they have your steam email, response will be in about 11hrs when support are online here for the day

[9c2d571d8ce755a176a7fc9b3b1cbee3]

@proxos666 

Hello. I bought the 60 day subscription on steam. When I turned the game on I only have access to free to play content. I went to the account details to check if both my accounts are linked and they are.

I have sent the email to the support with the correct screenshots required.

My Star Wars the Old Republic account name: maskca.

[proxos666]

@I-Spax-I 

To fix the account You need to reset the password on the linked EA account that account  uses the same email as on your swtor account 

use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

Support have your steam email , let me know when the above is done and i can check the email is still in a queue for an agent , otherwise they may email and ask you to call

[proxos666]

@9c2d571d8ce755a176a7fc9b3b1cbee3 

You should be good now , gametime has been added , if you have a subscription in steam , be sure to cancel it in the steam account , it can be repurchased on steam when the current gametime ends

[I-Spax-I]

@proxos666 I have followed the steps you mentioned and reset the password of thevEA account that matches the mail address of my SWTOR account. I did notice that the EA account was older than the swtor account but both were created before 2019 when the account linking was changed. Should this cause any problems or is it fine as is?

[proxos666]

@I-Spax-I 

You should be good now , gametime has been added , if you have a subscription in steam , be sure to cancel it in the steam account , it can be repurchased on steam when the current gametime ends

[AleksandriaRiley]

I am also experiencing this issue. SWTOR username iUnisaur. It's been 3 days since I sent an email regarding my subscription status AND purchase of cartel coins, I sent an email with snapshots of proof of purchase as well. Steam needs to fix this instead of forcing people to constantly get into contact with their support team.

[jykiatr]

Hi I just bought subscription from steam, my swtor account is tahaozturk and i didnt get my subsription as well please help

[proxos666]

@AleksandriaRiley 

support confirmed your email is in the queue for an agent , just need to wait for their reply now

[proxos666]

@jykiatr 

To fix the account You need to reset the password on the linked EA account that account  uses the same email as on your swtor account 

use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

support have your email , let me know when the above is done can check is still in the queue