Steam subscription isnt working

by zaphod1207
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Steam subscription isnt working

★★★★★ Novice

subscribed through steam for 60 days, havent been able to recieve any of my subscription benefits. I sent an email through earlier with proof of purchase but ive gotten nothing back yet 

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Re: Steam Purchase not working

@zaphod1207 

 

support confirmed your email is in the queue for an agent , just need to wait for their reply now

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SWTOR Forum Username = OwenBrooks
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Re: Steam subscription isnt working

★★★★★ Novice
@zaphod1207 oh, i forgot to mention, my SWTOR username is Jaslotte
Message 2 of 248 (8,035 Views)

Steam Purchase not working

★★★★★ Novice

i bought a 60 day subscription, sent an email to SWTOR support with a picture of the purchase, it's been nearly 12 hours and i still havent gotten anything back. i'd like it if the money i spent actually got me something thanks 

Message 3 of 248 (7,967 Views)

Re: Steam Purchase not working

@zaphod1207 

 

When i checked support could not see an email from the email address you have used on the swtor account 

 

try resending firstup per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/...

 

let me know when sent and can check if it arrives

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 4 of 248 (7,940 Views)

Re: Steam Purchase not working

[ Edited ]
★★★★★ Novice

@proxos666just sent it through, just making sure, the email im sending to is [edit: email address removed]  right?

Message 5 of 248 (7,909 Views)

Re: Steam Purchase not working

@zaphod1207 

 

support confirmed your email is in the queue for an agent , just need to wait for their reply now

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 6 of 248 (7,831 Views)

Re: Steam Purchase not working

★★★★★ Novice
@proxos666 thanks!
Message 7 of 248 (7,826 Views)

Re: Steam Purchase not working

★★★★★ Novice
@proxos666 is there an eta on how long they normally take to reply?
Message 8 of 248 (7,796 Views)

Re: Steam Purchase not working

@zaphod1207 

Good i checked

 

Seems you need to resend the screenshots , you need to send the steam id screen for sure , best not to crop too 
requirements are in https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/...

 

let me know when you send the new email and i can check it arrived ok

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 9 of 248 (7,785 Views)

Re: Steam Purchase not working

★★★★★ Novice
@proxos666 thanks for checking, i sent it through again, uncropped etc
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