Re: Steam Subscription Issue

by proxos666
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Steam Subscription Issue

★★★★★ Newbie

Hello, I purchased a 1 month subscription through Steam and it has not been applied to my account.

I also do not know if my EA and SWTOR accounts are linked, both use the same email address and same display name but different passwords.

 

I have sent an email to support.swtor.com explaining the purchase issue, is there anything extra that I can do to help solve this issue?

Message 1 of 27 (1,508 Views)

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Re: Steam Subscription Issue

@Excesiiv 

 

Support have your email , however they cant add the gametime due to an account issue 

 

to resolve the account issue you will need to call swtor support when the lines open 

 

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 3 of 27 (1,407 Views)

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Re: Steam Subscription Issue

★★★★★ Newbie
@Excesiiv In addition to this, upon trying to purchase a subscription through the SWTOR website itself, I am prompted with "There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance.".

I have tried other browsers and changing my password as others have indicated and this has not helped.
Message 2 of 27 (1,499 Views)
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Re: Steam Subscription Issue

@Excesiiv 

 

Support have your email , however they cant add the gametime due to an account issue 

 

to resolve the account issue you will need to call swtor support when the lines open 

 

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 3 of 27 (1,408 Views)

Re: Steam Subscription Issue

★★★★★ Newbie
@proxos666 Solved, thank you for the help. Seems like the linked EA account had an issue.
Message 4 of 27 (1,377 Views)

Re: Steam Subscription Issue

★★★ Newbie
@Excesiiv Hey how you solved this problem? Are you call to support?)
Message 5 of 27 (577 Views)

Re: Steam Subscription Issue

@Angelus_GTR 

 

swtor username ?

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 6 of 27 (560 Views)

Re: Steam Subscription Issue

★★★ Newbie

Thx u! Allredy solve the problem, by call to support🤙

Message 7 of 27 (536 Views)

Re: Steam Subscription Issue

★★ Novice

I am having the same trouble.

 

Been a long time player before and came back at the end of 2021 to check out the game but had the same problem with the subscription right from the get go and now again, this is really disappointing.

Message 8 of 27 (464 Views)

Re: Steam Subscription Issue

@Jayderunner 

 

swtor username ?

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 9 of 27 (447 Views)

Re: Steam Subscription Issue

★★ Novice

Phoenixrunner

Message 10 of 27 (438 Views)
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