SW:TOR returning player issue

[karmulian2]

I'm opening this knowing full well ou probably won't be able to solve the issue and direct me to support.

I'm a returning player to SW;TOR and looking to play 

I used to have a security key - the battery has now died so I can't login - 

If I try to reset password - I have to have the security key, which I don't have

There doesn't seem to be a way to contact support that isn't calling them.

[proxos666]

@karmulian2 

If both the password  and security is unknown then you need to call swtor support to prove account ownership before they will remove the key to allow the password reset.

removal of the key if the username and password is known is in http://help.ea.com/en/article/swtor-security-key-faqs/

[Karmulian]

Are there any options other than calling. That's not accessible to me

[Karmulian]

Realised I used the wrong account this morning. I've got 2 EA accounts.

I can't easily use the phone, is there an alternative way of contacting them?

[proxos666]

@Karmulian 

Not for the issue you have , you can email support@swtor.com and wait about 3 -4 days for a response and they will respond to call them

maybe use skype or voip to call them 

[Karmulian]

Thank you for the help, unfortunately calling them isn't an option for me.

I'll try emailing them and see what they can come up with.