Re: Returning player, need help.

by proxos666
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Original Post

Returning player, need help.

★★★ Newbie

I don't remember my password, and i cant reset my password because of a security key on a phone I no longer have.

 

And I can't remove the security key because I can't log in.

Message 1 of 4 (249 Views)

Re: Returning player, need help.

Hero

@xlelouch

 

You will need to call Customer Service in this case for further assistance.  For security purposes they will need to verify your account but once they do they will be able to remove the security key and assist with a password reset.

 

See db woodynz post here with a link to numbers and how to use skype if you have it.

Using skype with that contact is a free call to the best of my knowledge, that number is only available as per the hours listed (Support available from 9.00 CT - 21.00 CT) so need to confirm time zone etc.

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Message 2 of 4 (241 Views)

Re: Returning player, need help.

★★★ Newbie

I dont have a mic for my computer so will doing to skype call still work? I'm trying to get my account back after like 2 years or so.

Message 3 of 4 (204 Views)

Re: Returning player, need help.

[ Edited ]

@bile-Lucifer

 

Skype needs a mic it is essentially calling them 

 

Regular phone numbers are below

 

  • USA: 1-(855)-345-2186 (Support available from 9.00 CT - 21.00 CT)
  • UK: +44 (0)203 0141 826 (Support available from 15.00 GMT - 3.00 GMT)
  • France: +33 (0) 4 81 68 10 51 (Support available from 11.00 CET - 20.00 CET)
  • Germany: + 49 (0)221 8282 9212 (Support available from 11.00 CET - 20.00 CET)

if not local to those locations remove the (0) when trying to call , example uk is +44 203 0141826

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