Purchased Subscription Through Steam, Support Did Not Help

[drjackolope]

I purchased a 30 day subscription through steam and it was not applied to my account. After some googling I found the steam sticky saying I should take two screenshots of my account and proof of purchase and email them to support. I did that, and after three days I got an email from support with a password reset link and they closed my ticket. WTF? I can't refund the purchase through steam and support does nothing to help!

[proxos666]

@drjackolope 

swtor username ? 

it is likely the linked ea account is disabled needing a password reset , that prevents game time being added to the swtor account until it is done

[proxos666]

@drjackolope 

Ok good to hear you did the password reset , your account is good now for future purchases

as to the steam purchase your screenshots where cropped , can you email the screenshots as per the directions in the steam sticky - https://answers.ea.com/t5/Technical-Issues/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/firs...

[drjackolope]

my swtor account is robbinswj. I can retake the screenshots, where should I send them?

[proxos666]

@drjackolope 

to support@swtor.com

[drjackolope]

Okay I just resent them