One time Password probs

by StrazhekD
Reply

Original Post

One time Password probs

★★★ Newbie

I've been playing again for about 1 week then I get this message.

 

Enter the One-Time Password sent to your email address

 

We don't recognize the computer you are using. We have sent a One-Time Password to the email address associated with your account. Please enter the One-Time Password to continue.

If you continue to have an issue with receiving One Time Passwords, you may consider enabling a mobile security key on your account.

You will only receive one Soccer ball email within any 15 minute period regardless of the number of login attempts, unless you successfully use the prior One Time Password.

We send the One Time Password email immediately, but it can take up to 15 minutes to arrive depending on the email carrier you use.

 

Problem is it isn't coming to any of my email accounts. How do I get back on the game?

Message 1 of 2 (224 Views)

Re: One time Password probs

[ Edited ]
★★★ Novice

The answer is call the support number,

 

https://answers.ea.com/t5/Troubleshooting-Guides-Info/INFO-Getting-Help-and-Board-Guidlines/td-p/480...

 

Nothing else you can do apparently...

Message 2 of 2 (192 Views)