Help us improve Answers HQ! Take Survey No, Thanks

Re: Not getting what I’m paying for

by proxos666
Reply

Original Post

Accepted Solution

Not getting what I’m paying for

★★★ Newbie

I paid for a 3 month subscription, was billed $43.99 on Feb 5, 2021 but log on and see “I’ve been moved back down to preferred”.

 

okay, I want to play and continue so I’ll get the one month and figure out my 3 month subscription in the meantime. Spend an extra $15.99 + getting the email confirming that and I still don’t have the subscription. 

I don’t care if it “may take a day” I paid for 60 days, not 59.

Somebody. Fix. It.

Message 1 of 4 (234 Views)

Accepted Solution

Re: Not getting what I’m paying for

[ Edited ]

@SaraiAnneliese 

 

Ok the account issue is sorted , you have a 90 day subscription running, that will now change to 30 day subscription when the current sub ends.

 

if you want it to renew back at 90 day sub just change it back to 90 day sub, you haven't been charged for the 30 day sub yet , that occurs when the existing game time ends 

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

View in thread

Message 4 of 4 (180 Views)

All Replies

Re: Not getting what I’m paying for

@SaraiAnneliese 

 

will need the swtor username ? response will be in about 7 hrs when support come online

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 2 of 4 (228 Views)

Re: Not getting what I’m paying for

★★★ Newbie

Username is: SaRayRayy

Message 3 of 4 (225 Views)

Re: Not getting what I’m paying for

[ Edited ]

@SaraiAnneliese 

 

Ok the account issue is sorted , you have a 90 day subscription running, that will now change to 30 day subscription when the current sub ends.

 

if you want it to renew back at 90 day sub just change it back to 90 day sub, you haven't been charged for the 30 day sub yet , that occurs when the existing game time ends 

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 4 of 4 (181 Views)
Twitter Stream