No cartel coins arrived

by Spyeedy
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Original Post

No cartel coins arrived

★★ Novice

I paid for 1000 cartel coins on 1st November. I checked my bank account and I got charged for 1000 cartel coins on 3rd November (yesterday). Yet I do not see 1000 coins arriving in my SWTOR account.

Message 1 of 8 (433 Views)

Re: No cartel coins arrived

@Spyeedy 

 

See this link

 

You are best submitting an in-game ticket, sending an email to support@swtor.com or give CS a call on the phone.

 

calling will be quickest

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 2 of 8 (420 Views)

Re: No cartel coins arrived

[ Edited ]
★★ Novice

@proxos666 thank you! I shall contact customer support tomorrow! But one question regarding the customer support number.

This is my country's phone number from this page, https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support, 00X [removed by CM].

The page says "Where there is an X below, please replace it with the number appropriate to your provider and your country."
I'm not too sure what they mean?

Message 3 of 8 (412 Views)

Re: No cartel coins arrived

[ Edited ]

@Spyeedy 

 

That number is to the UK so in essence its +44 [removed by CM]

 

with the x each country has an exit code example Australia ours is 0011 so for us x = 11 

 

we dial 0011 44 [removed by CM]  luckily our phone plans usually have free international calls to the UK now, but for those that dont , skype/voip is an option

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 4 of 8 (408 Views)

Re: No cartel coins arrived

★★ Novice
@proxos666 Oh I see! Thank you! Standard smile I will make the call tomorrow and reply here to update on situation! Thanks again!
Message 5 of 8 (404 Views)

Re: No cartel coins arrived

@Spyeedy 

 

One thing to note too is the available hours for the UK (Phone support available from 15.00 GMT - 00.00 GMT)

 

I figure the lines open in 4 1/2 hours

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 6 of 8 (402 Views)

Re: No cartel coins arrived

★★ Novice
@proxos666 Aw, that's a small window for me to call, considering I'm 8 hours ahead. Regardless, I'll try to contact them in the available time.
Message 7 of 8 (397 Views)

Re: No cartel coins arrived

[ Edited ]
★★ Novice

I've tried contacting at 11pm (gmt 8+), which converted to gmt is 3pm. Yet the other end has an automated response saying to call them on the next working day :/

 

This is the phone number I tried to contact them at: [removed by CM]. Calling from Singapore

Message 8 of 8 (317 Views)