@porciacatone
Unfortunately one is required for the other. If you don't have the security key or password then you will need to call Customer Service. For security purposes they can only assist with account related issues via the phone. Their contact info and hours of operation are here. If you have Skype, WhatsApp or another VoIP program, you can call for free or at a discounted rate if needed.
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“PATIENCE YOU MUST HAVE my young padawan”
– Yoda
Server: Satele Shan
Volunteer forum moderator, I do not work for EA / BW.
