LOGIN FAILED

[3edd1f6b704572f3]

Okay, so I have tried to contact customer support with my issue and no response. I can not login to either the game or my account on the web page and I have tried password recovery. Although I have used the same username and password, including the security key for Andriod and I still am getting login failed. 

[proxos666 · Accepted solution]

@3edd1f6b704572f3

that link should detach the security key , from there re-attach it again and see if it behaves , just be sure to be using the app released from Jun 15

[proxos666]

@3edd1f6b704572f3

in the game folder is a log folder can you attach the most recent log

[3edd1f6b704572f3]

This is the only one I can find, hopefully this will help.

Thanks

launcher_20160107.log

[proxos666]

@3edd1f6b704572f3

what antivirus are you using ?

[3edd1f6b704572f3]

AVG 2015 and I never had this problem before, since I was playing last month. Wierd.

[proxos666]

@3edd1f6b704572f3

might be worth detaching the security key initially , there is directions here just to be sure

what occurred when you tried to reset the password ?

[3edd1f6b704572f3]

I sent for a new password reset and I never got a response. I sent for the "forgotten" user name and got a response, but nothing for a password reset. I did this for the last two days.

Thanks

[proxos666]

@3edd1f6b704572f3

There is also a possibility your origin account and swtor account are linked with the password , if the origin password is different to swtor it may override and origin password will be the password

just to mention just in case.

detaching the key as well is worthwhile if not the above

[3edd1f6b704572f3]

I have never went through Origin to run SWTOR. 

[proxos666]

@3edd1f6b704572f3

start with detaching the security key and see if it helps, the log is showing login errors

can also run the repair utility here  just to be sure not file related

also the date and time is correct on the pc , just wonder why no log after the 7th