Help us improve Answers HQ! Take Survey No, Thanks

[INFO] Steam Purchase Not Working

by proxos666

Original Post


[INFO] Steam Purchase Not Working

[ Edited ]

Response time can take up to 3 days at present

FAQ: Steam Purchase

This is only applicable if you have purchased a subscription or bundle via Steam.

You will need to provide two screenshots to support via email: If you need help with taking screenshots read here 
1. Log into your Steam account
2. Go to
3. Take a screenshot displaying your Steam ID and save the image to your computer.

4. You do not need to show past the store & purchase history as seen below
4. Your Steam ID is a 17-digit number unique to you
5. Head over to
6. Locate your Subscription or bundle purchase and click on it.
7. Take a screenshot of this details page and save the image to your computer.

In addition to this, please include your SWTOR ID in the email.

Few Do's

Email from the email on the swtor account

Few Donts 

If your email is over 4mb it will be blocked at the email gateway

Dont provide a screenshot showing your preferred it is pointless and usually makes the email too large 

Dont take pictures with your phone and send in, they are usually not up to the required standard.

Steam account.JPG


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 1 of 1 (23,890 Views)
Twitter Stream