I was billed for subscription in SWTOR but it doesn't show up in the game

[SUP3RLUMINAL]

I tried subscribing to SWTOR but only received an error message. Now  I have been billed for 60 days of subscription but my account is still labeled free to play. I didn't even receive any confirmation email about the purchase. What should I do?

[proxos666 · Accepted solution]

@SUP3RLUMINAL 

I would give swtor CS (Link) a quick call , they will be able to look at the payment side and work out what occurred for you

[proxos666 · Accepted solution]

@SUP3RLUMINAL 

I would give swtor CS (Link) a quick call , they will be able to look at the payment side and work out what occurred for you

[SUP3RLUMINAL]

Well that won't really work out for me as i'm from Finland. Making a call abroad could be more expensive than the price of the subscription. Is there any other way I could get support?

[proxos666]

@SUP3RLUMINAL 

There is a strong chance your issue is a payment issue or you actually subscribed to the wrong swtor account.

Calling is the only this is going to be resolved to the best of my knowledge, as an example I am in Australia and it costs me 3 cents a minute or $ 1.80 an hour to call the UK with Skype, (my phone plane includes free minutes to the UK though).

Does it really cost that much to call the UK , Germany or France from Finland ?

[SUP3RLUMINAL]

Well yeah, the prices can really skyrocket for longer calls. I hadn't thought about Skype though. SWTOR really needs a similar live chat service as origin has. With a customer support this bad, I don't think I'm going to waste my money/time in this game. I'll probably just accept the fact that EA robbed me 27€ that i'm never getting back.